The example below will allow outbound calls to any number from extensions 100-999. You could send a call in any of these formats and it will still be routed be routed correctly: 0xxxxxxxxxx OR 0044xxxxxxxxxx OR 44xxxxxxxxxx. Orbtalk will strip leading ‘0’s or ‘00’ if sent and route the call in E164 format. From here you can set where calls will be directed during office hours and differently for out of office hours.įinally, an Outbound Rule is required for the Trunk to dial out. You will now be able to configure the Office Hours Settings for your 3CX system. Maximum Simultaneous calls will be equal to the number of channels available on the Orbtalk SIP trunk. Then you will be required to add the Authentication ID, Password and Maximum Simultaneous calls. You will then be able to add in the SIP server details from the welcome pack documentation. For the Provider select “Generic VoIP Trunk” then click ‘Next’. This will take you to the Add VOIP Provider Wizard seen below.Įnter Orbtalk in the field for “Name of Provider” then within the Country dropdown box select “Generic”. In the left hand column select VoIP Providers then click Add Provider which appears at the top of the central window. Outbound dialling: The Customer will have been provided with a Welcome pack with system documentation, and will require the following Information: To find out more about our integration service or to get a quote please contact us.Table of Contents 1.

We can help your developers avoid pitfalls, as well as make suggestions that will save them time and frustration. While others have been maintained by the customers themselves.ĭo you have a custom built solution that needs to function hand in hand with VICIdial? The Vicidial Group can assist your developers with this integration, greatly speeding the process along. Some of these integrations have made it into the VICIdial code base, including things like QueueMetrics reporting integration. The Vicidial Group’s development team has successfully integrated VICIdial with dozens of applications for our customers. That is where the Vicidial Group’s integration service comes in.

This greatly helps with the integration process, but sometimes you either do not have the resources or the expertise to do it yourself. Because of VICIdial’s open source nature all of the source code for it is included with an installation. VICIdial can be easily integrated with a wide variety of products, from CRM applications to special reporting tools and even complex ERP systems.

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